Shipping Policy

At The Needs, we strive to deliver high-quality skincare and hair care products to your doorstep as quickly and efficiently as possible. Below are our shipping guidelines to ensure a smooth and hassle-free experience.

Order Processing Time

  • Orders are processed within 1 day (excluding weekends and holidays).
  • You will receive a confirmation email with tracking details once your order has been shipped.

Shipping Rates & Delivery Estimates

  • We offer standard and express shipping options at checkout.
  • Estimated delivery times vary based on location
  • Standard Shipping: 3-4 business days
  • Express Shipping: 1-2 business days

Shipping Carriers & Order Tracking

  • We use trusted shipping partners such as TCS, LEOPARDS, BLUEX to ensure safe and timely delivery.
  • Once shipped, you will receive an email with a tracking number so you can monitor your order’s progress.

Lost or Stolen Packages

  • The Needs will not be responsible for lost or stolen packages once they are marked as delivered.
  • If your package is missing, please contact the shipping carrier for assistance.
  • If you need further assistance, reach out to our support team at customercare@theneeds.pk, and we will do our best to help.

Damaged or Incorrect Orders

  • If you receive a damaged, defective, or incorrect item, contact us within 2-3 hours of delivery with photos.
  • We will arrange a replacement or refund as per our return policy.

Address Changes & Order Modifications

  • Address changes and order modifications are only possible within 2-3 hours of placing an order.
  • Once shipped, we cannot alter the delivery address.

Holiday & Peak Season Shipping

  • During holiday seasons, sales, or special promotions, shipping times may be extended due to high order volumes.
  • We recommend placing orders in advance to avoid potential delays.

Contact Us

We appreciate your trust in ‘The Needs’, If you have any further questions or concerns regarding shipping, please contact our Customer Service team at customercare@theneeds.pk or through our website.